General Terms and Conditions of Mamo-Wilhelmy GbR "Durchblick zum Meer"

The general terms and conditions, which you accept upon booking, govern the legal relationship between you and Mamo-Wilhelmy GbR.

General: The holiday apartment you rented is the property of Mamo-Wilhelmy GbR.

House Rules: The house rules are part of the rental agreement. You can find them in the information folder provided in the apartment.

Registration/Booking: By registering, you offer Mamo-Wilhelmy GbR the binding conclusion of a rental agreement. Your registration can be made in writing or verbally. You are also registering on behalf of all participants listed in the registration and are responsible for their contractual obligations as for your own.

Spa Tax: The spa tax must be paid upon key handover. It is €2.80 per person per day and €1 for your dog. Children up to the age of 3 are included. Arrival and departure days count as one day of stay.

Changes: Changes requested by you are possible at any time and will be made free of charge. If the changes result in a shift of the booking period, this is considered a cancellation of the original period and a booking of a new period.

Payment: Upon receipt of the rental agreement, which also serves as your invoice, a deposit of 20% of the total amount is due. The remaining balance must be paid no later than 4 weeks before the start of the trip. For bookings made within 4 weeks before arrival, the full amount is due immediately.

Complaints: Despite all efforts, complaints may occur. These must be reported immediately to the local property management in Binz. If the problem is not resolved within a reasonable period of time, you must assert any claims for non-performance of the contract within one month after the end of the rental period with Mamo-Wilhelmy GbR. After this period, claims can only be asserted if you were prevented from meeting the deadline through no fault of your own. Claims for non-performance of the contract expire after 6 months. The expiration period begins on the day the rental agreement was supposed to end.

Replacement Tenant: Until the start of the rental period, any tenant may be replaced by a third party, provided we are informed. However, we may reject the replacement if the third party does not meet legal or official requirements.

Cancellation/Cancellation Fees: You may cancel at any time before the start of the rental period. All cancellations, rebookings, or change requests must be made in writing. In the event of cancellation, a reasonable compensation will be charged: free of charge up to 6 weeks before the rental starts, 20% of the rental price up to 4 weeks before the rental starts, 80% of the rental price up to 1 week before the rental starts, 100% of the rental price in case of no-show or cancellation after the rental has started. A cancellation processing fee of €20 applies.

Termination of the Rental Agreement: If fulfillment of the rental contract is significantly hindered, endangered, or impaired due to force majeure (natural disaster, state of emergency, travel bans), we reserve the right to withdraw from the contract.

Use of the Rental Property: During the stay, each tenant is obliged to keep the apartment clean and leave it swept clean on departure. Final cleaning is carried out exclusively by the property management. Washing dishes, stripping beds, emptying the dishwasher, and disposing of all garbage must be done by the tenant. The tenant must treat the apartment with care and is responsible for everything belonging to it. Smoking is strictly prohibited inside the apartment. Dogs are not allowed on seating or in beds. In case of non-compliance, an additional cleaning fee of €100 will be charged.

Blankets or chairs may not be taken to the beach. In stormy weather, windows must be kept closed and the balcony umbrella secured. Barbecuing on the balcony is not allowed.

The tenant is liable for the loss or theft of the key and transponder handed over. Additionally, any items damaged or lost during the stay must be reported immediately to the property management. The tenant bears the burden of proof that any damage did not occur during their rental period or was not caused by them or their companions. The contracting party is personally liable for all fellow travelers.

Miscellaneous: The invalidity of individual provisions of the rental agreement does not affect the validity of the entire contract. No liability is accepted for printing errors. Place of jurisdiction is Leipzig.